Okay let me be clear, I love twitter. I love it for a number of reasons. It allows us to express ourselves (we are all a little narcissistic after all – see Social Media as a Venn Diagram); it provides me with an extremely rich source of information – I never really did work out how to best use RSS feeds and, in fact, I get far more value getting information from people I know, or people I am connected to, who appear to be like minded; it has enabled me to understand more about my fellow Proferians – it is amazing how much you can learn through twitter; it has allowed Profero to recruit an intern and I definitely see our twitter feed becoming far more important in the recruitment of talent; and finally, the fascinating creativity it has enabled through its API has been really inspiring (some of my favourites are Floxee, Twistori, Twitterfall)
What I probably find most exciting, however, is that we still do not really know where its value truly lies. In reality it still has a very low penetration (most of my friends out of the industry call us tweeps ‘twatts’ and actually have no interest in getting involved) and no-one has really found a way to use it effectively in an advertising (see Unpopular brands can buy twitter followers)
However, the volume of chatter around twitter has become ridiculous (Wired referred to this phenomenon as a “twittergasm”). Even just looking at the number of articles we have tagged through our delicious account proves this with the top 5 keywords being:
• Cool – 247
• Advertising – 127
• Twitter – 114
• Socialmedia – 91
• Website – 66
In fact, it was reported that Twitter has generated over $50m in free publicity over the last 30 days as media coverage of the microblogging service remains frenzied. Sadly, what seems to have got lost in much of this coverage is any form of context. You just need to look at some of the stories that have been covered over the last few weeks:
• Morgan Stanley issues a report that apparently gave the shocking insight that twitter is not for teens. Not only is it amazing that they feel they can make such an announcement off the back of a sample size of one (they asked their 15 year old intern to write an essay), but it is not particularly revolutionary. The latest stats show that only 7% of the global tweeps (say 35 million) are under 18, 10% come from the UK, and with only 30% of tweeps being active, then this would imply that in the region of 75,000 of this age group are currently active in the UK. It is, therefore, no surprise that this particular youngster is not one of them. Also is it not the fact that it is the older (more affluent audience) that is getting involved that is getting marketers interested?
• Best Buy Seeks applicants with 250 twitter followers. No they didn’t. They were looking for a senior manager with emerging media marketing experience and simply added activity on twitter as an additional filter in the recruitment process. The reality is that if someone really wants the job and is not even on twitter yet, if they understand social media it would not be hard to get 250 followers (see here for some basics tips and here for 10 ways of not doing it!)
• I read in AdAge about the campaign for launch of the NissanZ. In order to promote the launch they decided to start a twitter account in which they posted 370 reasons why you should be excited about the launch of Z. Here are some of the reasons: Reason #33 – Business from the back; Reason #37 – ZNA.; Reason #47 – A built body. OK, firstly I fail to see why the agency ever thought people would be interested in this (the only comment I saw on the blog which kind of sums it up was ‘370 reasons Zzzzzzzzzzzzz – sorry did I miss something? Who do they think they are marketing to – Flash designers?’). Furthermore, what is worse is that the campaign was deemed a success by the agency because ‘with more than 800 followers on twitter, we have a ready made fan base to talk when the campaign breaks’. Come on, this is just lazy. It makes us all look bad.
We will undoubtedly continue to cover more stories and be delighted by some really creative uses of twitter in the future, but I do hope that people start putting it into the context of the overall challenges that marketers face across their business. There is no doubt that as a minimum they need to be using twitter to discover what people are saying about them, but beyond this it needs to be integrated into a wider social marketing strategy which is undoubtedly going to incorporate some internal change management. In the meantime feel free to follow us here and we would love to hear your thoughts.
Connection lost, for now
#FacebookFail by Profero Global
Having recently written a post on the success of the Facebook Connect API (see “Facebook Finally Connects”) there is some irony in that the unstoppable, social media blue machine have wrongly second-guessed the needs of their audience with the introduction of their new “Reconnect” feature. And let’s face it, they rarely get things wrong.
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