Tag Archives: Twitter

Connection lost, for now

Having recently written a post on the success of the Facebook Connect API (see “Facebook Finally Connects”) there is some irony in that the unstoppable, social media blue machine have wrongly second-guessed the needs of their audience with the introduction of their new “Reconnect” feature. And let’s face it, they rarely get things wrong.

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Inglourious Basterds

IB2

As part of the social media film review we have been looking at new benchmarks for successful marketing campaigns by films exploiting the social media space to engage and disseminate information to potential cinema-goers. Dark Knight threw down the gauntlet to potential adopters of viral marketing strategies and the success of the multi-pronged Cloverfield campaign saw a creative and intelligent teaser campaign that involved moviegoers beyond the conversations at the water cooler. However, neither of these used the social phenomenon Twitter as effectively as Quentin Taratino’s Inglourious Basterds.

Recently we have seen correlations drawn between Twitter activity and box office performances. “Twitter sinks Bruno” articles, for example. However, according to Steven Zeitchik at Risky Biz Blog, Inglorious Basterds is the first film that can directly thank Twitter for its opening weekend box office success. A bold statement, indeed, given the proven audience-pulling power of both Pitt and Tarantino.

So, how can we/anyone make the claim that IB has, in fact, tamed the mob that runs the Twitter trending topics thus benefiting hugely from the “Twitter factor”?
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Twitter: Probationary review

If Twitter were an employee, it would be approaching the end of its first three months with me – that probationary period is a vital proving period in any relationship, and it’s a good idea to take stock of what you’ve learned, what’s been fun, and what needs to change. In an attempt to make this useful for the Hive, I’m going to use the tried-and-trusted list of 11 points.

Twitter veterans will have nothing to learn here, but hopefully the newness of these perspectives will be of use to some of you.

1. Pedal! Pedal!

Pedal!I read today that 20% of Twitter accounts are completely and utterly dead. Yep. Never lifted a finger. I am surprised this figure isn’t higher, as the sign-up to Twitter is like being thrust onto a dancefloor in complete darkness. You don’t know what to do, who to follow, or even if anyone cares about you. Like those tiny turtle hatchlings that have to scuttle down the Mexican beach through a gauntlet of dogs and seabirds, it’s a wonder that any of us made it. We’re still at the stage where virtually none of my personal friends use Twitter, so I was lucky to have a load of Profero friends to help me get started. The conclusion is that Twitter needs to make getting started a little easier, tutoring people in how to build what I consider the all-important safety cushion of 10 people following you. As an unreformed user of analogies, I’d suggest that starting out on Twitter is like riding a bike. If you don’t pedal, you’ll fall straight off.

2. Starstruck?
ndm

I admire Stephen Fry. I think he is a staggeringly clever, funny bloke. But his Twitter feed, allegedly the non-plus-ultra of ‘Twelebrities’, was an anticlimax, and the same goes for the other famous people. Even Ashton Kutcher. I think I expected too much, and discovered instead that Twitter lays bare how embarrassingly ordinary the contents of celebrities’ heads are. But there’s a flipside to this: the same effect uncorked the personalities and minds of lots of ‘little’ ordinary people who deserve just as much adulation. In the same way as Stephen Fry has underwhelmed me, the ‘ordinary’ people I follow have been a revelation – colleagues here at Profero as well as employees at other agencies. Rather than bleat on about their work, Lean Mean Fighting Machine has popularised the ‘pant jump’ and I always look forward to the ‘squid news’ coming out of Dare. Profero has its own Yellow Bin – possibly the only recycling bin in the world to have gone on a drug-fuelled bender in Camden. This is a wonderful marketing point that I think is coming closer than ever to the magic 15 minutes that Warhol is on about.

3. Bland identity

Profero

As I’ve mentioned in a previous article, I am dismayed at the output of brands out there. Thinking that it is ‘enough’ to have someone sat at their desk, engaging with the audience, they are tweeting me to sleep with their harmlessness. I promise to buy the products of any brand that steps up to the mark and starts making the walls shake.

4. In our bubble
157117864_392a5b5d52

I’m going to take a punt and speculate that advertising and new media types might over-index on Twitter a little. Yep. Thought so. In between thrilling the crowd with urbane, witty thoughtfulness, and rehashed news, we should take time to step outside into a real world in which Twitter is about as front-of-mind as Chilean domestic politics. People in our industry are currently talking about Twitter as if it is social marketing. In fact, Twitter is the Manchester City of social media – all the news, all the column inches, much expectation, but nothing like the proven reputation, reach and size of other outfits.  It’s nothing insightful to suggest that Twitter still has a way to go in terms of mainstream penetration, but I’ve got my doubts as to whether the surge will continue for long. A forgivable perception of Twitter is that you’ve got to have something to say; just look that vacant white box at the top of the page. It’s as terrifying as a switched-on mic. The problem is, the majority of our audiences don’t feel they do have stuff they want to publish, but they’re happy to listen. Twitter perhaps has to be repackaged into more of a one-way product to reach out to the real masses.

5. Two vaginas
screen-capture

Did you know this: residents of the Colombian town of Villa Vieja got a bit of a surprise when a mutant calf was born. ‘The calf has six legs, two vaginas and six nipples,’ explained the animal’s owner, Salvador Vanegas. Mr Vanegas, who has been raising cattle for many years, said it was the first time he has seen a calf born with that many legs and vaginas.

6. Tales of the unexpected

wtf-pics-pp-babies

See previous point. The most absorbing people I’ve seen using the service understand how to stop you in your tracks, and it isn’t through being permanently relevant or predictable. They do it through building a pattern, and then throwing something in there that completely wrongfoots you.
Cricketers call it a googly.
(This the only thing I know about cricket).
Thing is, you can’t beat something that momentarily makes you think that the writer has lost his marbles. As anyone in email marketing will tell you, if you can’t mix it up, you’ll lose people.

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Twitter 140

Hey guys

We put this Twitter guide together for our clients
Check the slides below and please let us know what you think about it…
As usual, we would highly appreciate any feedback

Twitter 140
View more documents from Profero.

Also, if you click through to our Slideshare account you can see our Sunny Side Up goodness:

Cheers
Enzo

@Profero
@ThisIsEnzo

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Twitter – enough already

Okay let me be clear, I love twitter. I love it for a number of reasons. It allows us to express ourselves (we are all a little narcissistic after all – see Social Media as a Venn Diagram); it provides me with an extremely rich source of information – I never really did work out how to best use RSS feeds and, in fact, I get far more value getting information from people I know, or people I am connected to, who appear to be like minded; it has enabled me to understand more about my fellow Proferians – it is amazing how much you can learn through twitter; it has allowed Profero to recruit an intern and I definitely see our twitter feed becoming far more important in the recruitment of talent; and finally, the fascinating creativity it has enabled through its API has been really inspiring (some of my favourites are Floxee, Twistori, Twitterfall)

What I probably find most exciting, however, is that we still do not really know where its value truly lies. In reality it still has a very low penetration (most of my friends out of the industry call us tweeps ‘twatts’ and actually have no interest in getting involved) and no-one has really found a way to use it effectively in an advertising (see Unpopular brands can buy twitter followers)

However, the volume of chatter around twitter has become ridiculous (Wired referred to this phenomenon as a “twittergasm”). Even just looking at the number of articles we have tagged through our delicious account proves this with the top 5 keywords being:

Cool – 247
Advertising – 127
Twitter – 114
Socialmedia – 91
Website – 66

In fact, it was reported that Twitter has generated over $50m in free publicity over the last 30 days as media coverage of the microblogging service remains frenzied. Sadly, what seems to have got lost in much of this coverage is any form of context. You just need to look at some of the stories that have been covered over the last few weeks:

Morgan Stanley issues a report that apparently gave the shocking insight that twitter is not for teens. Not only is it amazing that they feel they can make such an announcement off the back of a sample size of one (they asked their 15 year old intern to write an essay), but it is not particularly revolutionary. The latest stats show that only 7% of the global tweeps (say 35 million) are under 18, 10% come from the UK, and with only 30% of tweeps being active, then this would imply that in the region of 75,000 of this age group are currently active in the UK. It is, therefore, no surprise that this particular youngster is not one of them. Also is it not the fact that it is the older (more affluent audience) that is getting involved that is getting marketers interested?

Best Buy Seeks applicants with 250 twitter followers. No they didn’t. They were looking for a senior manager with emerging media marketing experience and simply added activity on twitter as an additional filter in the recruitment process. The reality is that if someone really wants the job and is not even on twitter yet, if they understand social media it would not be hard to get 250 followers (see here for some basics tips and here for 10 ways of not doing it!)

• I read in AdAge about the campaign for launch of the NissanZ. In order to promote the launch they decided to start a twitter account in which they posted 370 reasons why you should be excited about the launch of Z. Here are some of the reasons: Reason #33 – Business from the back; Reason #37 – ZNA.; Reason #47 – A built body. OK, firstly I fail to see why the agency ever thought people would be interested in this (the only comment I saw on the blog which kind of sums it up was ‘370 reasons Zzzzzzzzzzzzz – sorry did I miss something? Who do they think they are marketing to – Flash designers?’). Furthermore, what is worse is that the campaign was deemed a success by the agency because ‘with more than 800 followers on twitter, we have a ready made fan base to talk when the campaign breaks’. Come on, this is just lazy. It makes us all look bad.

We will undoubtedly continue to cover more stories and be delighted by some really creative uses of twitter in the future, but I do hope that people start putting it into the context of the overall challenges that marketers face across their business. There is no doubt that as a minimum they need to be using twitter to discover what people are saying about them, but beyond this it needs to be integrated into a wider social marketing strategy which is undoubtedly going to incorporate some internal change management. In the meantime feel free to follow us here and we would love to hear your thoughts.

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