Author Archives: Daniele Fiandaca

Daniele Fiandaca

Daniele is Profero’s European CEO and heads the Hive globally. He has been at Profero for over 10 years and is intrigued by the changes that social media is having to the advertising industry. He is also founder of Creative Social and a regular contributor to www.creativesocialblog.com.

Behind the Great Firewall of China

Great Firewall of China

Chinese Firewall

Our Chinese team often sit in front of a web browser reading an all too familiar sentence: “The connection has timed out”, or similarly, “The connection was reset”. Is this the Ghost In The Machine? A galloping Trojan Horse? No, it’s the ever-expanding Chinese Firewall!

In the run-up to China’s illustrious 60th anniversary of the People’s Republic, Chris Yew, complete with virtual ladder, scales the Great Fire Wall of China in an attempt to get on top of government web-blocking and its implications for digital marketing.

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Zero to 60: Ford’s Social Media Strategy

Here is the keynote presentation from Scott Monty (Head of Social Media @Ford) at the 2009 OMMA Global conference in New York on September 21. It tells the story of Ford’s social media experience and highlights the key elements that make them one of the top companies using social media.

Ford’s Social Media Strategy is simple “To Humanize the company by connecting consumers with Ford employees and with each other when possible, providing value in the process” and when executed with creativity and passion like most of their campaigns so far, can deliver incredible results”. Via DigitalBuzzblog

It is interesting that there is very little in there about ROI or direct sales in this presentation but given that Ford continue to invest heavily in the space you can only assume that they feel the activity is having an influence in perception and ultimately sales. I think that this is the problem with looking for the holy grail of measurement in the social media space – you can only really measure it’s success over time if looking at the wider context of the marketing and trying to attribute it ultimately to sales – something that was so well covered by Oliver Blanchard’s basics of social media ROI.

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The Uniqueness of Social Media in China

So how different is Social Media in China? Out team in China have put together a nice piece together (based on research, case studies and in-house insights from the Middle Kingdom’s social hotpot) to consider how it is different, identifying several key elements which underline and explain why media agencies/buyers and clients should consider China an extremely unique climate for social media marketing. As well as describing the background facts and figures surrounding each featured element unique to China, we also provide possible implications into how they may better instruct future social media campaigns here… (if you want to read more of the thoughts from the China team you can do so here)

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Contents
-A Huge Social Media Community
-The Netizen
-Social Anonymity & Avatars
-Archaic Social Media Prevails: BBS
-Government Control
-Entertainment Focused
-References

A Huge Social Media Community
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Background

BBS (Bulletin Board System) was launched in 1994, marking the beginning of the Chinese Internet Community. Today the Chinese internet population is the largest in the world with over 298 million users (Source, iResearch). Astonishingly this may only reflect an internet penetration within the country of 15-22% (Source, CNNIC). Figures suggest next year may see a massive increase yet again in internet population to over 389 million users (Source, BDA).

Within the 298 million estimated internet users currently in China, last year saw 202.4 million engage in some aspect of social media (Source, Ogilvyone). Within this population 111.8 million have managed a social network profile. This compares to the US and UK where the figures are much lower, at 57.8 and 12.1 million respectively managing a social network profile (Source: Wave 4 UM).

It is also important to note that this audience is actively involved in modern internet behaviour, such as viewing video content: China has the largest internet audience in the world, with 180 million regular viewers of online video content (Source: CASBAA). The frequency of video viewing is also incredible with 33% reporting they watch video clips ‘pretty much every time’ they go online (Source: CASBAA/China Youth Daily).

Unique implication for Chinese social media
Although the internet and social media are still in their infancy in terms of growth within China, they already have huge presence on a global scale. The potential for social media growth in China is unseen in our digital age, and consequently I expect we will see many social media milestones and developments occur independently within the Chinese social media landscape. This is because China is a social media world unto itself and the size of its culture and community mean that it acts as its own trend-setter, being less world-weary to Western developments. For this reason it is unlikely to fully adopt Western attempts at translating across SNS (Social Network Service) models from the UK and US.

China is already catering to niche social media behaviour and activities, unique to its netizens, within its domestic SNS. If Western social media is going to captivate Chinese netizens, it will do so, not by pushing and translating across Western social media learnings and motifs, but by building social media around the traits of the current Chinese digital age.
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Social Media – The Big Picture

If anyone remembers, earlier in the year, the UK’s Advertising Body (IPA) organised a conference around Social Media which caused a lot of negative reaction as people felt it totally missed the point. Fortunately the IPA realised the error of their ways and reached out to the Social Media Thinkers to get involved and do a follow up. One of them happens to be Mark Earls (the Herdmeister – if you have not read his book The Herd then do so) and here his first draft of the piece which aims to spell out how much social media is changing the overall landscape.

There is a lot of good stuff in there including some of the more important emergent stuff that connective technology seems to generate in human populations:
1. Connectedness encourages us to be less independent minded and to follow our peers instead
2. Connectedness diminishes deference
3. Connectedness changes power relationships between those in power and the rest of us.
4. Connectedness can lead to volatility and sudden shifts in market popularity and opinion
5. Connectedness enables self-organisation, collaboration and co-creativity.

The overall conclusion is that “Social Media” is not just another set of Media channels. Which is why we have to change: why we have to listen/understand the rules of this new playground – in particular, to accept it’s owned by the community and not us – rather than stumbling into the furniture. Anyway the full paper can be downloaded here. I recommend you read it.

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Twitter Stats

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Via Information is Beautiful

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